Since tableware is fragile, we take extra care in packaging and select the best shipping methods to ensure your items arrive in perfect condition. We ship worldwide. Free shipping for orders below 1kg. For orders over 1kg, an additional $8 USD shipping fee will apply for every 0.5kg.

Duty and Custom Taxes Included

We want to make your shopping experience as seamless as possible, which is why all duty and custom taxes are included in our shipping costs. When you order from us, there are no hidden fees or unexpected charges. We handle the necessary import duties and customs taxes, ensuring a transparent and hassle-free process for our customers. If you have any questions or need further information, please don't hesitate to contact our customer support team. Your satisfaction is our priority.

Standard Shipping Times

• North America

   United States (Mainland): 5 - 12 days

   Alaska, Hawaii, and other US regions: 10 - 20 days

   Canada: 5 - 14 days

   Mexico: 10 - 17 days

• Europe: 5 - 12 days

• Australia/New Zealand: 6 - 14 days

• Asia

   Southeast Asia: 5 - 8 days

   Others: 5 - 14 days

• Latin America: 10 - 20 days

• Other Countries: 10- 20 days

Express Shipping Times: 4 - 8 days

Available for Selected Products in the Following Countries:

• United States(Mainland)

• United Kingdom

• France

• Germany

• Italy

• Austria

• Spain

Processing Times

Orders take 2-3 business days to process after placing the order before shipping out. We do not ship out on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from our system via email providing you with a tracking number.

If you do not receive this notification, please check your spam folder before contacting support@jetaimeresolute.com.

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

If you have any other questions, feel free to contact us at support@jetaimeresolute.com. Our support is available on business days from Mondays to Fridays at 9 am - 9 pm PST. Thank you for your patience.